Privacy Policy - Sai Seva Sangh

PRIVACY POLICY

Effective Date: 11 March 2026

Sai Seva Sangh (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our donors, sponsors, volunteers, beneficiaries, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in any capacity.

This policy is compliant with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable data protection laws. By using our website or submitting your information to us, you consent to the practices described in this policy.

1. Information We Collect

We collect only the minimum information necessary to deliver our services and fulfil our charitable objectives. The types of information we may collect include:

a) Personal Information (Provided by You)

Full name
Email address
Phone number
Postal / billing address
Donation and sponsorship details (amounts, frequency, payment mode)
PAN number (where required for issuing 80G tax exemption certificates)
Bank or payment details (processed securely through third-party gateways only)
Any other information voluntarily submitted through contact or registration forms

b) Non-Personal / Technical Information

Browser type and version
Device type and operating system
IP address and approximate geographic location
Pages visited, time spent, and navigation patterns
Date and time of visit
Referring website or source

Non-personal information is collected automatically through cookies and analytics tools and cannot be used to identify you directly.

2. How We Use Your Information

We use personal information only for lawful, transparent purposes directly related to our charitable activities, including:

Processing donations, sponsorships, and contributions
Issuing official donation receipts and 80G tax exemption certificates
Responding to your inquiries, requests, or complaints
Sending updates about our programs, campaigns, and impact reports (only with your consent)
Improving the functionality and user experience of our website
Maintaining accurate internal records and accounts
Complying with legal, regulatory, and statutory obligations
Conducting internal audits and organizational assessments

We do not sell, trade, rent, or share your personal information with third parties for commercial purposes under any circumstances.

3. Legal Basis for Processing Your Data

Under India’s DPDP Act, 2023, we process your personal data on the following grounds:

Consent: Where you have voluntarily provided your information through forms or registrations.
Contractual necessity: To process donations and issue required documentation.
Legal obligation: To comply with tax laws, audit requirements, and regulatory mandates.
Legitimate interests: To manage and improve our organizational operations and communications.

4. Donation & Payment Security

Sai Seva Sangh takes reasonable technical and organizational measures to ensure that all donation transactions are conducted securely. Payments are processed through trusted and certified third-party payment gateways (such as Razorpay, PayU, or equivalent platforms) that maintain their own PCI-DSS compliant security standards.

We do not store sensitive payment information such as credit/debit card numbers or banking credentials on our servers. Please review the privacy and security policy of the payment gateway used at the time of your transaction for additional information.

5. Sharing & Disclosure of Information

We do not disclose your personal information except in the following limited circumstances:

Legal compliance: When required to do so by law, court order, or government authority.
Authorized service providers: With trusted vendors assisting in website management, payment processing, or communications — strictly on a need-to-know basis and bound by confidentiality obligations.
Auditors and regulators: With statutory auditors, tax authorities, or regulatory bodies as legally required.
With your consent: Where you have explicitly authorized us to share your information for a specific purpose.

All third parties with whom we share data are contractually obligated to maintain confidentiality and use your information solely for the stated purpose.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies (such as web beacons or analytics scripts) to enhance user experience and understand website usage patterns.

Types of cookies we may use:

Essential cookies: Necessary for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Preference cookies: Remember your settings and preferences for future visits.

You may choose to disable or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Specifically:

Donor and financial records are retained for a minimum of 7 years in accordance with Indian accounting and tax regulations.
Voluntary form submissions are retained for the duration of the engagement or until you request deletion.
Website analytics data is typically retained for up to 24 months.

Upon expiry of the retention period, personal data is securely deleted or anonymized.

8. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Use of SSL/TLS encryption for data transmitted through the website
Restricted access to personal data to authorized personnel only
Regular review of data collection and storage practices
Secure third-party payment processing infrastructure

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by law.

9. Children’s Privacy & Beneficiary Dignity

As a charitable organization working for the education and welfare of underprivileged girls, we hold a deep commitment to the dignity, privacy, and safety of the children we serve.

We adhere to the following principles:

We do not publish names, photographs, or personally identifiable information of child beneficiaries without prior written consent from their parent, guardian, or a legally authorized representative.
Any content featuring children is used solely for genuine awareness, advocacy, or reporting purposes — and never for commercial gain.
We do not knowingly collect personal data directly from children under the age of 18 through our website without appropriate guardian consent.
All volunteers, staff, and program associates working with children are required to adhere to our child safeguarding policy.

10. External Links & Third-Party Websites

Our website may contain hyperlinks to third-party websites for informational purposes. Sai Seva Sangh is not responsible for the privacy practices, content, or security of any external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Your Rights Under Applicable Law

In accordance with India’s Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights with respect to your personal data:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your data, subject to legal retention requirements.
Right to Withdraw Consent: Withdraw previously given consent for specific uses at any time.
Right to Grievance Redressal: Lodge a complaint regarding the handling of your personal data.
Right to Opt-Out: Unsubscribe from newsletters or program communications at any time.

To exercise any of these rights, please contact us at the details provided in Section 13. We will respond to all legitimate requests within 30 days.

12. Changes to This Privacy Policy

Sai Seva Sangh reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Continued use of our website after any changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our designated Data Protection Officer:

Sai Seva Sangh

Email: saisevasangh99@gmail.com

Website: https://saisevasangh.org

Address: Door No#5-240/2, Sai Seva Sangh,Behind Sriramulu Theatre, HP Road,Moosapet, Hyderabad – 500018

We are committed to addressing your concerns promptly and transparently.

Sai Seva Sangh — Empowering Girls, Transforming Lives